Regal Cream Products Pty Ltd and its related entities (referred to as Bulla, we or our) are committed to the protection of your Personal Information in accordance with the National Privacy Principles set out in the Privacy Act 1988 (Cth).
1. What is "Personal Information"?
"Personal Information" is any information or opinion about a person, whether true or not, from which that person may be identified.
2. When do we collect Personal Information?
2.1 Bulla collects your Personal Information to allow it to conduct its business functions and to market and sell its products and services. Bulla may collect Personal Information such as your name, gender, date of birth, contact details (including personal or work), payment details, or products and services information and preferences when you visit our Website, buy products or services, request information about Bulla, our products or our services, provide feedback, fill in a form on our Website, or contact us by telephone, facsimile, email, post or in person.
2.2 Bulla may also collect Personal Information about you via third parties including our suppliers and merchants. However Bulla will only collect your Personal Information in this way if it is not reasonable or practical to collect this information directly from you.
3. Information collected via our website
3.1 Bulla will not collect any Personal Information about users of our Website except when they knowingly provide it or as otherwise described below. For example, Bulla will collect Personal Information from users of our Website when they subscribe as a member to our Website, register an account to purchase products or services from Bulla, or fill out a form when, requesting information or providing feedback.
Click Stream Data
3.2 When you visit and browse our Website, our Website host may collect Personal Information for statistical, reporting and maintenance purposes.
3.3 Subject to clause 6.2, the Personal Information collected by our Website host will not be used to identify you. The information may include:
(a) the number of users visiting our Website and the number of pages viewed;
(b) the date, time and duration of a visit;
(c) the IP address of your computer; or
(d) the path taken through our Website.
3.4 Bulla's Website host uses this information to administer and improve the performance of our Website.
3.5 Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns.
3.6 If you access our Website, a cookie is downloaded onto your computer's hard drive when you first log on to our Website.
3.7 You can adjust your internet browser to disable cookies, however Bulla may not be able to provide you with all the service or functionality you require on our Website if you choose to do so.
3.8 Web beacons are images that originate from a third party site to track visitor activities. Bulla does not currently use web beacons to track the visiting patterns of individuals accessing our Website.
4. How Bulla uses the Personal Information it collects about you
4.1 Bulla uses the Personal Information it collects about you for our business functions and activities, which may include the following:
(a) to provide you with information, products or services you have requested;
(b) to promote and market our products and services to you;
(c) to provide you with information about other products or services offered by us;
(d) to personalise and customise your experiences on our Website;
(e) to communicate with you;
(f) to help Bulla research the needs of its customers and to market its products and services with a better
understanding of your needs and the needs of customers generally;
(g) to conduct research for the purposes of improving existing products or services or creating new products
(h) to provide you with ongoing information about Bulla in which we believe you may be interested;
(i) to allow us to provide advertising material to you of Bulla, our clients, and other business partners; and
(j) to give you the opportunity, from time to time, to receive emails and any other advertising materials from Bulla.
4.2 Bulla may collect and use your Personal Information for other purposes not listed above. If we do so, we will make it known to you at the time we collect and/or use your Personal Information.
5. To whom we disclose your Personal Information
5.1 Depending on the nature of your engagement with Bulla, we may disclose your Personal Information to related entities of Bulla, third parties that provide products and services to or through Bulla or our Website, directly to you (at your request), suppliers and other third parties.
5.2 Bulla may also disclose your Personal Information to our Website host or software application providers in certain limited circumstances, for example when our Website experiences a technical problem or to ensure that it operates in an effective and secure manner.
6.1 Bulla may use your personal information to provide you with promotional material about Bulla or the products or services offered by Bulla. If you do not wish to receive promotional information, you can contact our Privacy Officer in any of the ways specified in clause 9, so that your name can be removed from our marketing lists.
7. Finding out what Personal Information Bulla holds about you
7.1 You are entitled to access Personal Information that Bulla holds about you. If you request access to your Personal Information, we will grant your request unless providing you with access would unreasonably impact upon the privacy of others or is not otherwise permitted under the National Privacy Principles. If Bulla refuses your request to access your Personal Information, it will provide you with reasons for the refusal.
7.2 A request for access can be made by contacting Bulla's Privacy Officer in any of the ways specified in clause 9.
8. Updating, storage and security of Personal Information held by Bulla
8.1 Bulla aims to keep your Personal Information secure and up to date. Any Personal Information that is collected via our Website or which is held on Bulla's computer systems is protected by safeguards including physical, technical (eg firewalls, SSL encryptions etc) and procedural methods.
8.3 You can update your contact and Personal Information at any time on the Website – just follow the prompts. If we find that we have no further need for your Personal Information we may remove it from our systems and destroy all record of it. Bulla welcomes any changes to your details so as to keep our records up to date.
Write to: Att: Privacy Officer
Regal Cream Products Pty Ltd, PO Box 318, Sunshine, MDC, Vic, 3020.
Last updated: 31 May 2012